TotalAV is a well-known antivirus software that provides all the necessary protective measures to protect users’ devices from viruses, malware, and other kinds of threats. Despite its extremely useful software, many users notice extra charges that show up in their accounts. This could be due to a number of issues. Accounts auto-renew subscriptions, customers have multiple subscriptions to the same product, or users accidentally purchase more than one subscription. This article seeks to cancel these payments as well as stop users from being charged in the future.
Turn Off Auto-Renewal
One of the reasons why people often incur multiple charges over a period is the auto-renewal option, which charges your preferred payment method at the expiration point of the subscription plan. To turn off auto-renewal, log in to your TotalAV account and go to the account settings or billing section. You will find the auto-renewal option – switch it off. If all went well, you should have received an email confirming that the renewal has been canceled. This will stop any future auto deductions from happening.
Get in Touch With TotalAV Customer Support
In the event that you are not able to see the option to switch off auto-renewal, or if there are any charges that you consider to be unauthorized, the next best step would be to send a support request to TotalAV. Log on to their official website, search for the support section where you are allowed to chat with an agent, call the support number, or even create a cancellation ticket via email. While writing to customer support, always include appropriate details like the email address linked to the account, billing address, and most importantly, the disputed amount.
How to Request a Refund
Sometimes, people get charged for things they did not intend to buy, or they may even get charged multiple times for the same thing. TotalAV provides refunds; however, only after a period defined by them. In order to contact their customer support concerning this, you will need to explain what happened in detail. Once fully approved, TotalAV will refund you within a few days via the original payment method used.
Tracking Your Financial Account
After canceling the subscription or auto-renewal, keep an eye on your bank or credit accounts for any further payments that TotalAV may try to charge you for. If, by chance, you still get charged, reach out to your bank or payment provider to reverse any unauthorized transactions made, alongside making a dispute.
Final Thoughts
If you wish to cancel different charges that TotalAV is billing you for, you will need to examine your subscription details and take the necessary measures to avoid being charged in the future. You can stop the unwanted payments by disabling the auto-renewal option, contacting Total AV Help Center, or even filing a chargeback request. But always remember to keep a close eye on your account to maintain an ideal billing situation for yourself.
